Got questions?
Frequently asked questions
Find answers to the most common questions about our products and services.
Car & motorcycle cleaning
What's the difference between your products and a regular supermarket product?
The Resin Bike Care line is made up of professional detailing products. This means the chemical formulations are far more concentrated, safe on delicate materials and extremely effective. Regular shampoos often strip too much, removing protective waxes; our products instead clean deeply while respecting existing treatments and delivering a superior shine.
Can I use your products on both cars and motorcycles?
Yes! Many of our products are versatile and designed to safely treat both car bodywork and motorcycle fairings. You'll still find specific instructions on each bottle to always get the best results.
Can the cleaning products damage my Resin Bike resin stickers?
Absolutely not. We developed and tested our detailing line to be 100% compatible and safe on our 3D resins. In fact, regular washing with the right products will keep the resin shiny and transparent for much longer, preventing dirt build-up on the edges of the sticker.
Orders & shipping
How can I place an order on Resin Bike?
You can place an order directly on our website or through marketplaces such as Amazon and eBay.
What payment methods do you accept?
We accept payments via Credit/Debit Card and PayPal.
How much does shipping cost?
Shipping costs vary depending on the country and order volume. Visit the dedicated page in our store for full details.
How long will it take to receive my order?
Orders are dispatched within two business days. Full delivery times are listed in detail on the dedicated page.
Do you ship internationally?
Yes, we ship to almost anywhere in the world, including all of Europe, North America and Latin America.
How can I track my order?
As soon as your order is shipped, you will receive a tracking number by email to follow your shipment.
Returns & refunds
Can I return a product if I'm not satisfied?
Yes, if the product does not meet your needs, you can return it within 14 days.
How do I request a return?
To request a return, contact our customer service by phone, WhatsApp or email providing your order number and purchase date.
Do I have to pay to return a product?
The return itself is free, but the cost of return shipping is the customer's responsibility.
How long does it take to receive a refund?
The refund will be issued within 14 days of us receiving the goods at our warehouse.
Warranty & support
Are Resin Bike products covered by a warranty?
Yes, our products are covered by a one-year warranty.
What should I do if my product is defective?
In the case of a defective product, we offer the option of a return or a refund.
Do you offer after-sales support?
Yes, we offer after-sales support for the use and cleaning of our products.
Promotions & offers
How can I receive discounts or promotions?
You can receive discounts and promotions by subscribing to our newsletter and following our social media pages.
How do I use a discount code?
You can use a discount code by entering it in the cart section during checkout.
Are there benefits for returning customers?
Yes, we offer special discounts for our loyal customers.
Can I give a Resin Bike gift voucher?
Yes, we offer gift cards that you can give as a present.